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eSIM troubleshooting guide

If your eSIM is installed but mobile data is not working, follow these checks in order. Most connection issues are fixed by enabling roaming, selecting the correct data line, checking the APN, or manually selecting a network.

Important: please do not delete your eSIM unless Simpal Support tells you to. Deleted eSIM profiles often cannot be reinstalled.

Quick checks first

  1. Make sure your phone is unlocked and supports eSIM.
  2. Make sure the eSIM is installed and switched on.
  3. Make sure the eSIM is selected for mobile data.
  4. Turn Data Roaming on for the eSIM line.
  5. Restart your phone, or turn Airplane Mode on for 30 seconds and then off again.
  6. Wait a few minutes for the eSIM to register on a local network.

iPhone checks

  1. Go to Settings → Mobile Service.
  2. Tap Mobile Data and select your Simpal eSIM.
  3. Tap your Simpal eSIM and turn Data Roaming on.
  4. Go to Network Selection and try turning automatic selection off, then choose a local network manually.
  5. Restart the phone after changing settings.

Android / Samsung checks

  1. Go to Settings → Connections → SIM Manager.
  2. Make sure your Simpal eSIM is turned on.
  3. Set your Simpal eSIM as the mobile data SIM.
  4. Go to Mobile Networks and turn Data Roaming on.
  5. Try Network Operators and select a local network manually.
  6. Restart the phone after changing settings.

Check your APN

The APN tells your phone how to connect to mobile data. In many cases it is configured automatically, but if your eSIM shows signal bars and still has no internet, you may need to check or enter it manually.

Your APN, when available, is shown in your Simpal eSIM delivery email under Manual setup details.

iPhone APN path

Go to Settings → Mobile Service → your Simpal eSIM → Mobile Data Network. Enter the APN exactly as shown in your Simpal email.

Android / Samsung APN path

Go to Settings → Connections → Mobile Networks → Access Point Names. Select your Simpal eSIM, add or edit the APN, then save it and select it.

Leave username and password blank unless Simpal Support specifically gives you those details.

If the eSIM is stuck activating

  1. Make sure you have a stable Wi-Fi connection.
  2. Restart your phone.
  3. Check that the eSIM profile appears in your SIM/mobile settings.
  4. Do not delete the eSIM.
  5. If it remains stuck, contact Simpal Support with a screenshot of the activation screen.

Still not working?

Please reply to your Simpal order email with:

  1. Your order reference.
  2. Your phone model.
  3. The country you are currently in.
  4. Whether the eSIM shows signal bars.
  5. A screenshot of your APN settings.
  6. A screenshot of the available network selection screen.
Contact Simpal Support

Please do not delete your eSIM while troubleshooting.